EXPECTED AND REALIZED COSTS AND BENEFITS WHEN IMPLEMENTING PRODUCT CONFIGURATION SYSTEMS
DS 32: Proceedings of DESIGN 2004, the 8th International Design Conference, Dubrovnik, Croatia
Year: 2004
Editor: Marjanovic D.
Author: Edwards, K.; Riis, J.
Section: DESIGN RESEARCH AND TECHNOLOGY
Page(s): 183 - 196
Abstract
This paper reports preliminary findings from a study of a number of Danish firms, which have or are in the process of implementing product configuration systems. 20 firms were selected and 15 responded positively and as of writing 10 interviews have been completed. Data are presented which illustrate the relative costs and benefits in each firm. It is observed that expected and realised benefits are consistent: 1) Improved quality in specifications, 2) Using less resources, and 3) Lower turnaround time.
Keywords: product configuration systems, benefits, costs