DS 48: Proceedings DESIGN 2008, the 10th International Design Conference, Dubrovnik, Croatia

Year: 2008
Editor: Marjanovic D., Storga M., Pavkovic N., Bojcetic N.
Author: Bergström, M.; Ericson, A.; Larsson, M.; Nergard, H.; Larsson, T.; Renström, B.
Section: User-centred design
Page(s): 281 - 288


This study is based on data from a Swedish real-life industrial product development project for e-health care of elderly. The purpose in the paper is to discuss identification of user needs. Information about the elderly is transferred in recurrent meetings. Besides the perception that these meetings occupy time which could be spent giving care, the nurses find it problematic to convey such information to substitutes, as well as they have to rely on their memory. In this case, a Dictaphone device was a solution. Reports on practical activities of identifying user needs and how they affect decisions in product development are limited; one contribution of this paper is insights into such a case.

Keywords: need finding, product development, information systems


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