DS 48: Proceedings DESIGN 2008, the 10th International Design Conference, Dubrovnik, Croatia

Year: 2008
Editor: Marjanovic D., Storga M., Pavkovic N., Bojcetic N.
Author: Chapotot, E.; Merlo, C.; Legardeur, J.; Girard, P.
Section: Design tactics and methods
Page(s): 327 - 334


Nowadays, product ‘usages’ in competitive market are a rich source of knowledge for designers. This interest for ‘usages’ appears since the 90’s but today this phenomenon gaining emphasis. In this paper, usage concept is explored and situated in the PLM approach. We propose an ULM (Usage Lifecycle Management) tool for managing the usage capitalisation from both end-users and expert actors. This tool is illustrated through an industrial case study based on maintenance stakeholders’ reports. This example shows how maintenance knowledge about usage may be re-used through a PLM system by designers to improve the product. This work is an introduction to next steps which will consist in modelling usage knowledge and specifying a ULM tool.

Keywords: ULM (usage lifecycle management), PLM, product and service innovation


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