DS 48: Proceedings DESIGN 2008, the 10th International Design Conference, Dubrovnik, Croatia

Year: 2008
Editor: Marjanovic D., Storga M., Pavkovic N., Bojcetic N.
Author: Schindler, S. O.; Schendel, C.; Matzen, D.
Section: Product service engineering
Page(s): 493 - 500


Products and services have long been combined into integrated offers, referred to as Product Service Systems. The question of how best to design PSS in an integrated process is currently under discussion. The material in this paper is the outcome of a joint project in which the prerequisites for PSS development at a manufacturer of office furniture were explored. The objective is to identify a common denominator in products and services suitable for design purposes and discuss its applicability in the design process of a company. Models of the product life cycle and customer activities are combined and similarities are determined. This conceptual view of the design elements in PSS is compared to findings of the industrial case study.

Keywords: product service system, PSS modelling, case study


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