A GQM FRAMEWORK TO GUIDE PROCESS IMPROVEMENT USING STRUCTURAL ANALYSIS
DS 60: Proceedings of DESIGN 2010, the 11th International Design Conference, Dubrovnik, Croatia
Year: 2010
Editor: Marjanovic D., Storga M., Pavkovic N., Bojcetic N.
Author: Kreimeyer, M.; Lindemann, U.
Section: DESIGN ORGANISATION AND MANAGEMENT
Page(s): 1119-1130
Abstract
In process management, manifold perspectives onto an existing process can be taken when analyzing it. However, there are few frameworks that combine the different interests of process management with existing analysis approaches. This paper suggests a framework based on the Goal-Question-Metric approach to link common goals and concepts of process analysis to the currently available means of analyzing the structure of dependency models such as process maps or flowcharts. Using a case study from automotive body design, the use of the framework is exemplified.
Keywords: product development, goal-question-metric (GQM), framework, process improvement