PROBLEM-SOLVING TEAMS: COMMONALITIES AND DIFFERENCES OF OPERATIONAL AND DESIGN TEAMS
DS 77: Proceedings of the DESIGN 2014 13th International Design Conference
Year: 2014
Editor: Marjanovic Dorian, Storga Mario, Pavkovic Neven, Bojcetic Nenad
Author: Schaub, H.
Series: DESIGN
Section: HUMAN BEHAVIOUR AND DESIGN
Page(s): 599-604
Abstract
Design teams need, like operational teams, shared team mental models for different type of teams acting in complex technical systems. The significance of contextual characteristics of the task in terms of performance suggests that adaptation to the specific operational demands is essential for performance. Dealing with novelty is a task characteristic that operational teams sometimes, yet design teams often have to cope with. Novelty is a key factor of critical situations in which problem-solving teams show (or fail to show) their ability to solve problems.
Keywords: operational teams, design teams, mental model, thinking, complexity, problem-solving