Reflection-in-Action when designing organizational processes: prototyping workshops for collective reflection-in-action

DS 94: Proceedings of the Design Society: 22nd International Conference on Engineering Design (ICED19)

Year: 2019
Editor: Wartzack, Sandro; Schleich, Benjamin; Gon
Author: Wegener, Frithjof Eberhard; Guerreiro Gon
Series: ICED
Institution: Delft University of Technology
Section: Design management
DOI number:
ISSN: 2220-4342


In this paper on designing organizational processes, we combine insight on reflection-in-action with the role of reflection and experimenting from the organizational routine dynamics literature. Illustrated through a case at a strategy consultancy, we show how a prototyped workshop can elicit reflection-in-action when designing organizational processes. The artifacts used in the prototyped workshop made previous implicit assumptions about the work more explicit. This led to on the spot reflection-in-action of how to improve the prototype. This shows how collective reflection-action can be created by creating a space for reflection, that simultaneously allows for experimentation. Future research between design science and organizational science would thus be fruitful when studying the role of collective reflection-in-action when prototyping organizational processes.

Keywords: Organizational processes, Design process, Collaborative design, Routine design, Affordances


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