Who are the stakeholders mentioned in cases of Product-Service System (PSS) Design?

DS 94: Proceedings of the Design Society: 22nd International Conference on Engineering Design (ICED19)

Year: 2019
Editor: Wartzack, Sandro; Schleich, Benjamin; Gon
Author: Sânia da Costa Fernandes, Luiza Diegues Martins, Henrique Rozenfeld
Series: ICED
Institution: University of S
Section: Product-Service-System (PSS) Design
DOI number: https://doi.org/10.1017/dsi.2019.320
ISSN: 2220-4342


Product-service systems (PSS) are solutions that integrate product and services in order to fulfill the customers? needs by means of greater value in use. Multiple stakeholders should be involved in the design process for the development of a successful PSS value proposition. However, it is not clear who could be the potential stakeholders of a PSS. The aims of this study are to consolidate the stakeholders cited in PSS case studies and to reveal the terms used to refer to ?stakeholder? in PSS literature. A systematic literature review was carried out, and an inductive content analysis procedure was applied. A total of 28 stakeholders were listed from the selected studies, whose PSS cases were classified as use-oriented or result-oriented services. Multiple terminologies are used to refer to stakeholders. This study contributes for showing the potential stakeholders that can be involved and engaged in the PSS design and operation. Also, it indicates the terms from which they can be addressed in the PSS literature.

Keywords: Product-Service Systems (PSS), Early design phases, Collaborative design


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