How are emotional attachment strategies currently employed in product-service system cases? A systematic review underscoring drivers and hindrances

DS 122: Proceedings of the Design Society: 24th International Conference on Engineering Design (ICED23)

Year: 2023
Editor: Kevin Otto, Boris Eisenbart, Claudia Eckert, Benoit Eynard, Dieter Krause, Josef Oehmen, Nadège Troussier
Author: Aguiar, Marina Fernandes (1); Costa, Janaina Mascarenhas Hornos (1); Pigosso, Daniela C. A. (2)
Series: ICED
Institution: 1: University of São Paulo; 2: Technical University of Denmark
Section: Design Methods
Page(s): 2095-2104
DOI number:


Aiming to decouple value creation from resource consumption, the Circular Economy is considered an alternative to the current linear model of production and consumption. Among the innovative circular business models, Product-Service Systems (PSS) have been recognized as a possible route to achieve enhanced sustainability performance through the extension of product lifespans and the reduction of product substitution. However, PSS may lead to rebound effects due to less careful behavior during the use phase, which compromises product durability. Currently, the effect of non-ownership models on product care is not yet fully understood, nor are the strategies that could enable better product care. This research aims to deeper comprehend the consumer-product relationships in PSS solutions, as well as to shed light on the potential role of emotional durability in PSS development for product attachment. In order to do so, this paper analyses twelve Product-Service System cases derived from a systematic literature review, categorizing the emotional attachment strategies in each case, and identifying how these strategies might hinder or potentialize PSS solutions.

Keywords: Circular economy, Product-Service Systems (PSS), Emotional design, Product Care, Consumer behaviour

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